Common Login Issues

Having issues logging into the platform? Here are some common issues and quick fixes.

When logging in, always ensure: 

- Your email address matches that which you were originally invited to the platform with

- You are using the correct login method (regular vs. Single Sign On)

 

Concern: "I'm trying to login into my Bucketlist Account and my password isn't working and I tried to reset my password but haven't received anything."

Answer:

Email support@bucketlistrewards.com to request a password reset and someone from the Support team will assist you with this and send you your new login in details within 1 business day. 

 

Concern: "I am trying to access the Bucket List, but I keep receiving an Access Denied message. Please Advise" 

Answer:

If you receive this message, first check to see that you are logging in with the company email address that you were originally invited to the platform with. To log out with your personal email and log back in with your company email, hover over the sentence "To login with a different account, please logout first" and you can click on logout to proceed with this. 

This can also be caused if you are trying to log in using single sign on, and do not have single sign on provisioned or your credentials are wrong for single sign on. 

If you are still having issues accessing the platform, email support@bucketlistrewards.com to look into this further. 

 

Concern: "I am trying to login to Bucketlist and it is not taking my email or password."

Answer:

A common thing that happens with this login issue is that users are trying to login to bucketlist.org rather than their company Bucketlist site. If you experience this issue, double check that you are trying to login to the correct site, it should be companyname.bucketlist.org or companyname.bucketlistrewards.ca. 

Also double check that you are not adding any spaces to the email address (leading or trailing spaces) and that the password is correct, including case sensitivity. 

 

Concern: "Can't login through the SSO (single sign on, Azure, SAML, Google Sign in)"

Answer:

First, ensure that you are logging in with the correct company email address, the same email you received the invite to the platform with. 

If using the ADFS login button, there can sometimes be a delay with the server when trying to login and it can take a couple tries. 

If the issue still persists, reach out to our Support team at support@bucketlistrewards.com to have this escalated for a quick fix from the development team. 

 

Concern: " I'm trying to login into my Bucketlist Account and my password isn't working and I tried to reset my password but the email link states Bad Token."

Answer:

Email support@bucketlistrewards.com to request a password reset and someone from the Support team will assist you with this and send you your new login in details within 1 business day. 

 

Concern: "I am logging in via the app on my phone, but it keeps saying my email is incorrect when I know my credentials are correct."

Answer: 

Sometimes the app adds a leading or trailing space to the email address, which causes it to not match with the correct email you have. Please double check for any spaces in the email. 

If you still have any trouble with the app, you can always reach out to support at support@bucketlistrewards.com.

 

Still needing help? 

If any issues arise outside of the above items or the above answers do not work for you, you can always reach out to our support team for help, simply send an email to: support@bucketlistrewards.com 

 

Related Articles: 

Forgot Password? 

Single Sign On Logging In

Single Sign on Log In Issues