--- title: My gift card doesn’t work description: How to address a gift card that isn't working. --- [Skip to content](https://support.bucketlistrewards.com/en/knowledge/my-gift-card-doesnt-work#main-content) - [English](https://support.bucketlistrewards.com/en/knowledge/my-gift-card-doesnt-work) - [Français](https://support.bucketlistrewards.com/fr/knowledge/ma-carte-cadeau-ne-fonctionne-pas) English Show submenu for translations [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new?hsLang=en) [![bucketlist-full-logo (2)-4](https://support.bucketlistrewards.com/hs-fs/hubfs/bucketlist-full-logo%20(2)-4.png?width=300&height=97&name=bucketlist-full-logo%20(2)-4.png)](https://bucketlistrewards.com/) Open main navigation Close main navigation - - [English](https://support.bucketlistrewards.com/en/knowledge/my-gift-card-doesnt-work) - [Français](https://support.bucketlistrewards.com/fr/knowledge/ma-carte-cadeau-ne-fonctionne-pas) English Show submenu for translations - [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new) - [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new) [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new?hsLang=en) Welcome to the Bucketlist Help Center. - There are no suggestions because the search field is empty. 1. [Bucketlist Help Center](https://support.bucketlistrewards.com/en/knowledge?hsLang=en) 2. [Rewards & the Marketplace](https://support.bucketlistrewards.com/en/knowledge/rewards-the-marketplace?hsLang=en) # My gift card doesn’t work In most cases, you will receive a resolution faster if you reach out to the retailer directly with details about the issue you’re experiencing as they issue the gift cards. Some items that are helpful to include in your message: - Where you tried to use the gift card (in person use vs. online) - If online: which browser you’re using (Chrome, Firefox etc.) - What country you’re purchasing from - Any error code generated If you are experiencing any other problem using your gift card, or you are not sure who else to contact, please reach out to us at [support@bucketlistrewards.com](mailto:support@bucketlistrewards.com).  - [Service Updates](https://support.bucketlistrewards.com/en/knowledge/service-updates?hsLang=en) - [Bucketlist Overview](https://support.bucketlistrewards.com/en/knowledge/bucketlist-overview?hsLang=en) - [Log In Issues](https://support.bucketlistrewards.com/en/knowledge/log-in-issues?hsLang=en) - [Rewards & the Marketplace](https://support.bucketlistrewards.com/en/knowledge/rewards-the-marketplace?hsLang=en#main-content) - [Pre Paid Visa and Mastercards](https://support.bucketlistrewards.com/en/knowledge/rewards-the-marketplace?hsLang=en#pre-paid-visa-and-mastercards) - 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