--- title: Why can't I see an Award or Recognition I received? description: 'I have received an award or recognition but I can't see it in my account when I click on the link from the email notification.' --- [Skip to content](https://support.bucketlistrewards.com/migration/en/knowledge/how-do-i-access#main-content) - [English](https://support.bucketlistrewards.com/migration/en/knowledge/how-do-i-access) - [Français](https://support.bucketlistrewards.com/migration/fr/knowledge/pourquoi-ne-puis-je-pas-voir-un-prix-ou-une-reconnaissance-que-jai-reçu) English Show submenu for translations [Contact Support](https://support.bucketlistrewards.com/migration/en/knowledge/kb-tickets/new?hsLang=en) [![full logo - DB (1).png\]](https://support.bucketlistrewards.com/hs-fs/hubfs/Bucketlist%20Logo/full%20logo%20-%20DB%20(1).png?height=40&name=full%20logo%20-%20DB%20(1).png)](https://bucketlistrewards.com/) - [Default HubSpot Blog](https://bucketlistrewards-3480552.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://bucketlistrewards-3480552.hs-sites.com/blog) - - [English](https://support.bucketlistrewards.com/migration/en/knowledge/how-do-i-access) - [Français](https://support.bucketlistrewards.com/migration/fr/knowledge/pourquoi-ne-puis-je-pas-voir-un-prix-ou-une-reconnaissance-que-jai-reçu) English Show submenu for translations - [Contact Support](https://support.bucketlistrewards.com/migration/en/knowledge/kb-tickets/new) - [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new) [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new?hsLang=en) Welcome to the Bucketlist Help Center. 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When this happens, a common issue is the user has duplicate accounts in the Bucketlist platform and the award or recognition was given out to the duplicate account. In order to access the award or recognition, the accounts will need to be merged. Please reach out to your HR team first to confirm the duplicate account. The Bucketlist support team can then help you merge these accounts.  Simply have your Admin email support@bucketlistrewards.com.  - [Default HubSpot Blog](https://bucketlistrewards-3480552.hs-sites.com/blog) [![Bucketlist Logo](https://support.bucketlistrewards.com/hs-fs/hubfs/bucketlist-full-logo%20(2)-2.png?width=802&height=258&name=bucketlist-full-logo%20(2)-2.png "Bucketlist Logo")](https://bucketlistrewards.com/) We’re on a mission to build the best cultures in the world. Copyright © 2026, Bucketlist Rewards & Recognition