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      2. FAQs

      Who to Contact: CSM or Bucketlist Support?

      This article explains who to contact for different types of questions, outlining when to reach out to your Customer Success Manager and when to contact Bucketlist Support.

      Who to Contact: CSM or Bucketlist Support?

      Reach Out to Bucketlist Support for:

      • Technical Issues: Problems accessing the platform, bugs, or error messages.
      • User Account Management: Troubles with login, password resets, or updating user details.
      • Reward Redemption Issues: Questions or concerns about gift cards or experiences.
      • Integrations and HRIS: Assistance with integration and HRIS errors or syncing data.
      • "How-To" Support: Help with navigating specific platform features (e.g., uploading a file, creating awards).
      • Marketplace items/company-specific items: Adding and removing marketplace items
      • Groups: Adding and removing groups to your platform
      • Rewards float funding: requesting invoices and funding instructions
      • Batch Awards
      • Urgent Platform Errors: Any issue that directly impacts your program's functionality.

      Reach Out to Your CSM for:

      • Strategic Guidance: Best practices for recognition and rewards programs.
      • Platform Optimization: Recommendations to enhance employee engagement and adoption.
      • Custom Reports: Assistance with creating or analyzing program performance reports.
      • Feature Rollouts: Support with planning and implementing new features or updates.
      • Program Reviews: Quarterly or annual check-ins to assess success and set goals.
      • Budgeting Advice: Guidance on points allocation and program cost management.
      • Platform Subscription and Billing: Facilitate renewals and subscription upgrades, activate new features, support user base expansions.

      * If your account is not assigned a Customer Success Manager, all questions—whether strategic or technical—can be directed to Bucketlist Support, and our team will be happy to assist you.

      If you need to contact your CSM but aren’t sure how, please reach out to Bucketlist Support, and they’ll help connect you.

      Bucketlist Support Contact Information

      Bucketlist Support is available Monday to Friday, from 9 am to 5 pm EST. During these hours, rest assured that our team will respond within 24 hours.

      If you contact us outside of these hours, we will contact you as soon as possible within our normal working hours.

      Please note, Bucketlist is closed for all Canadian Statutory Holidays. Response times will be delayed during these times. 

       

      Contact Details:

      Email: support@bucketlistrewards.com 

      Phone number: 236-302-4219 or +1 800-338-9661