--- title: Virtual Grocery Prepaid Card description: FAQ About the Virtual Grocery Prepaid Card --- [Skip to content](https://support.bucketlistrewards.com/en/knowledge/how-do-i-redeem-my-pre-paid-visa-or-mastercard-0-0#main-content) English Show submenu for translations [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new?hsLang=en) [![bucketlist-full-logo (2)-4](https://support.bucketlistrewards.com/hs-fs/hubfs/bucketlist-full-logo%20(2)-4.png?width=300&height=97&name=bucketlist-full-logo%20(2)-4.png)](https://bucketlistrewards.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new) - [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new) [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new?hsLang=en) Welcome to the Bucketlist Help Center. - There are no suggestions because the search field is empty. 1. [Bucketlist Help Center](https://support.bucketlistrewards.com/en/knowledge?hsLang=en) 2. [Rewards & the Marketplace](https://support.bucketlistrewards.com/en/knowledge/rewards-the-marketplace?hsLang=en) 3. [Pre Paid Visa and Mastercards](https://support.bucketlistrewards.com/en/knowledge/rewards-the-marketplace?hsLang=en#pre-paid-visa-and-mastercards) # Virtual Grocery Prepaid Card **Note**: These prepaid cards expire 1 year after activation. They can not be replaced or the expiry date extended if they expire.  ![b462697-1200w-326ppi](https://support.bucketlistrewards.com/hs-fs/hubfs/b462697-1200w-326ppi.png?width=468&height=293&name=b462697-1200w-326ppi.png) Your virtual Grocery Prepaid Mastercard® card can only be used online for grocery and food purchase at grocery stores and supermarkets where Debit Mastercard is accepted in the U.S. Or if you prefer, add it to your mobile wallet to shop instore at grocery stores and supermarkets where Debit Mastercard is accepted in the U.S. with Apple Pay®, Google Pay® and Samsung Pay®. **I have not received my virtual Card yet. Where is it?** - Check your Spam and Junk folders.   - The emails will be sent from Blackhawk Network \ **How do I see/retrieve my card information?** - Once you have redeemed the code by following the link that will redirect you to myprepaidcenter.com, you are offered options to either add your card to a profile, add the card to an already configured wallet if available or save the card image. If you choose to create a profile or add the card to an already existing profile, simply login to your account at myprepaidcenter.com to see your card details by clicking on the show card details link on the My Cards page.   - If you elect not to add the card to a profile, we recommend saving an image of the card which only you would have access to for later use. We recommend creating a profile to save your card. You can also set up email and text alerts to notify you directly when your card has been used and for balance reminders. **What are the most important things to remember when using the card?** - Know your available Card balance. If the Card is processed for more than its available value, it will decline.   - Record the Card number and the toll-free Cardholder Services number listed on the back of the Card (and on the   - Choose Credit instead of Debit (even though the Card may say “debit” on the front.) If a PIN has been created, you may also use the card as debit. **What are the reasons a card can be declined at a merchant?** - Card was swiped for more than the card balance. - Card was swiped as debit without creating a PIN. ### **If you have any issues or questions in regards to your card, please reach out to the cardholder service team:** ### Mastercard Cardholders [1-888-371-2109](tel:+1-888-371-2109) in the U.S and Canada**(toll free)** ### Visa Cardholders [1-877-610-1075](tel:+1-877-610-1075) in the U.S and Canada**(toll free)** - [Service Updates](https://support.bucketlistrewards.com/en/knowledge/service-updates?hsLang=en) - [Bucketlist Overview](https://support.bucketlistrewards.com/en/knowledge/bucketlist-overview?hsLang=en) - [Log In Issues](https://support.bucketlistrewards.com/en/knowledge/log-in-issues?hsLang=en) - [Rewards & the Marketplace](https://support.bucketlistrewards.com/en/knowledge/rewards-the-marketplace?hsLang=en#main-content) - [Pre Paid Visa and Mastercards](https://support.bucketlistrewards.com/en/knowledge/rewards-the-marketplace?hsLang=en#pre-paid-visa-and-mastercards) - 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