--- title: AI Suggestions Feature Overview and Data-Handling description: Feature overview and data-handling summary for customers --- [Skip to content](https://support.bucketlistrewards.com/en/knowledge/ai-suggestions-feature-overview-and-data-handling#main-content) English Show submenu for translations [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new?hsLang=en) [![bucketlist-full-logo (2)-4](https://support.bucketlistrewards.com/hs-fs/hubfs/bucketlist-full-logo%20(2)-4.png?width=300&height=97&name=bucketlist-full-logo%20(2)-4.png)](https://bucketlistrewards.com/) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new) - [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new) [Contact Support](https://support.bucketlistrewards.com/en/knowledge/kb-tickets/new?hsLang=en) Welcome to the Bucketlist Help Center. - There are no suggestions because the search field is empty. 1. [Bucketlist Help Center](https://support.bucketlistrewards.com/en/knowledge?hsLang=en) 2. [Recognitions & Points](https://support.bucketlistrewards.com/en/knowledge/recognitions-points?hsLang=en) 3. [AI Suggestions](https://support.bucketlistrewards.com/en/knowledge/recognitions-points?hsLang=en#ai-suggestions) # AI Suggestions Feature Overview and Data-Handling ### What the feature does AI Suggestions is an optional, opt-in writing aid inside Bucketlist Rewards. When a user is drafting a recognition, they can ask for an AI-generated suggestion that helps them express their message more clearly and align it with the company’s values. The user always remains in control — a suggestion can be accepted, edited, or discarded, and the original recognition is never changed without the user’s action. The feature is powered by OpenAI’s API. It is turned on at the company level by an administrator and is initiated by the individual user each time they choose to request a suggestion. When the feature is off, no recognition content is sent to OpenAI for this purpose.   ### How it works #### ![](https://support.bucketlistrewards.com/hs-fs/hubfs/image-png-Jul-29-2026-06-49-16-9900-PM.png?width=765&height=242&name=image-png-Jul-29-2026-06-49-16-9900-PM.png)What we send to OpenAI — and what we don’t For each suggestion request, we send three things: (1) a standard prompt, (2) the user’s recognition text, and (3) optionally, the company’s core values. We do not send user account or profile information, and we do not send any other company information. Please note: the recognition text itself may contain personal or company details if a user chooses to include them in what they write. **Your data is not used to train OpenAI’s models** The API key used for AI Suggestions is configured with OpenAI’s “do not train” setting. As a result, the data sent through this integration is not used to train or improve OpenAI’s models. ### Controls and configuration • Opt-in by design: the feature is disabled by default and enabled by a company administrator. • User-initiated: a suggestion is only generated when a user actively requests one while drafting a recognition. • Optional core values: including your configured core values is optional and is used only to improve the relevance of suggestions. • User stays in control: suggestions are advisory only; the user decides whether to use, edit, or ignore them. ### Questions For additional detail on Bucketlist’s security and data-handling practices, or to request our security documentation, please contact your Customer Success Manager or \[security@bucketlistrewards.com\]. - [Service Updates](https://support.bucketlistrewards.com/en/knowledge/service-updates?hsLang=en) - [Bucketlist Overview](https://support.bucketlistrewards.com/en/knowledge/bucketlist-overview?hsLang=en) - 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